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F.A.Q.'s
FAQ’s2019-03-22T18:10:17+00:00
I’ve met Andrew & Elliot. Where is all the knitwear and Chelsea boots!?2019-05-12T18:35:35+01:00

We would love to expand our product range into knitwear and footwear along with a range of accessories. However, we are only a young company and have to take things one step at a time. We are constantly developing the brand and ideas so please do watch this space! Subscribe to our newsletters to find out more about our products as and when we release them!

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What are your career opportunities?2018-11-08T21:15:37+00:00

Please get in touch via the details at the bottom of the page if you are interested in any opportunities within the Kendrick Falls company.

Do you make women’s clothes?2019-05-12T18:38:38+01:00

We’re two Northern lads from Leeds. We know absolutely nothing about women or what they like to wear… So, no. We don’t at the moment.

That being said we do have big ideas for the brand and one day hope to venture out into womenswear. In the meantime we do not discriminate against gender and welcome any women wearing our clothing – just please bear in mind that all our sizing and fits are tailored accordingly.

If Kendrick Falls can he get back up again?2019-05-12T18:51:23+01:00
How do I unsubscribe from marketing emails?2019-05-12T19:18:29+01:00

If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails. You can also unsubscribe by emailing us at info@kendrickfalls.com. Please note that it may take up to 5 days for the change to take effect.

Is your website secure?2018-10-09T14:58:03+01:00

All transactions are secured. The Kendrick Falls website is provided with an SSL encryption system to protect personal and payment data.

Please click here for more information: Privacy Policy

What does F.A.Q.’s stand for?2019-05-12T19:20:25+01:00

Frequently asked questions. Not “facts and questions” as our director Elliot thought…

Who do I contact if I am unhappy with the service that I have received?2018-10-09T14:46:19+01:00

In the unlikely event that you are unhappy and wish to discuss your issues with a member of the Kendrick Falls team please do not hesitate to contact us. Our contact information is located at the bottom of every page on this website.

Where can I find the size and fit information?2018-10-09T15:11:36+01:00

Please refer to our Size and Care Guide page for more information.

Can you verify product authenticity?2018-10-09T14:38:43+01:00

Kendrick Falls does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the Kendrick Falls brand name.

How do I make a return?2018-10-09T15:13:27+01:00

Please refer to our Deliveries and Returns page for more information.

How long do I have to wait for my products to arrive?2018-10-09T15:14:08+01:00

Please refer to our Deliveries and Returns page for more information.

When can I expect my refund on returned items?2018-10-09T14:21:39+01:00

During busier times; please allow 10 working days from the date you returned your items before contacting us about your refund.

We expect most parcels to be refunded within 3 working days of reaching us but please note that this does not include your bank’s processing time. We will email you to let you know when your refund has been processed. If you have received a refund confirmation email but can’t see the funds in your account, please contact your bank/card issuer for further information.

Do you ship internationally?2019-05-12T20:40:31+01:00

Yes we do!

Dispatch times may vary for overseas customers so please do bear with us. If you have any further questions please do not hesitate to get in touch with a member of our team. Our contact details are listed at the bottom of every page on this website.

Do you accept student discount?2018-10-09T14:08:27+01:00

Unfortunately we do not. This is due to the fact that our Managing Director Elliot McKendrick recently turned 30 and is resentful of his lost youth. If he can’t have a student discount, no one can!

Of course we are only joking about this reason. We are looking into implementing a student discount in the future but are unable to offer this at this time.

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