The Kendrick Falls team works hard to get your package out to you as soon as possible. Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap.
Please note: all shipping estimates on this page relate solely to shipping, and not order fulfilment. All orders are subject to our 3 to 5 working day turnaround time before being shipped.
|SHIPPING CLASS||ESTIMATED DELIVERY TIMES|
|Regular (Royal Mail 1st Class)||1-3 Working Days|
|Recorded (Royal Mail 1st Class Signed For)||1-3 Working Days|
|Courier||1 Working Day|
We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.
Deliveries can be made anytime between 7am and 5pm.
A signature may be required on receipt of your parcel. If you’re not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
You own the Products once we have received payment in full, including all applicable delivery charges.
If your order has not arrived by the estimated delivery date, we’re here to help.
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
* Deliveries are not made or shipped on bank holidays, so you can expect your order to arrive the next working day.
Need a different size or colour? Simply pop it back to us with a note explaining which size you’d like and we’ll do the rest…
Returns must arrive to us within 18 days of order date (therefore on or before the 17th day) for a full refund.
To exchange a product or receive a gift voucher the return must arrive to us within 28days of order date.
Please indicate Exchange or Refund on the returning invoice.
You can return any item for an exchange or refund within a strict 18 days. Please make it clear to us written on the invoice. We will refund the price you purchased your item and can take between 1-2 weeks normally to occur. This includes sale items. All goods will be inspected on return. Please return all products in original packaging, with all tags and labels still attached, completely unworn & received back on or before the 17th day. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund or exchange. You are only liable for any diminished value of the goods if the goods were handled in a manner other than that necessary to establish the nature, characteristics and functioning of the goods (for example, if you have worn a pair of shoes other than to try them on inside and the soles are scuffed). We may reduce your refund to cover the diminished value to the extent permitted by law. We recommend you obtain proof of postage/Tracking. Our returns address is: